Our Shipping Policy

Standard shipping includes costs for third party transit and all product-handling costs. Standard delivery for shipping will arrive within 7 to 10 days, following credit card authorization. Standard deliveries are handled by FedEx Ground/Home based on state availability. Shipping charges are calculated when you check out. Where online tracking is available, the tracking link is included in your "Invoice Confirmation" e-mail. Tracking may take up to 24 hours to appear in our system due to delays in receiving information from carriers. In instances where one or more items in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or offer to hold your order until all items are available for shipment.

Express Shipping is available for all items throughout the Nachtmann-Online.com store. Express shipping is not available for Saturday or Sunday deliveries.

Currently we only ship in the contiguous 48 states.

For Delivery by December 24 please order by December 18, 2013.

FREE Shipping Promotion

This offer is for free standard (FedEx Ground) shipping to one address and does not include 1-day or 2-day, Express, or Overnight delivery or orders shipped to multiple addresses. Offer applies to shipments to the contiguous 48 states and is not valid for international addresses. This offer is not combinable with any other offers and cannot be applied to previous orders. A minimum order of $75 excluding taxes and additional shipping charges is required. Please note that if your order quailfies for free shipping and then you decide to return a portion of your order that then disqualifies your order, due to a total amount below $75, your refund will reflect the shipping charges being added to your order total.

 

PLEASE BE AWARE THAT FEDEX GROUND SHIPPING IS NOT GUARANTEED TO HAVE YOUR SHIPPMENT IN BY A DEFINED DATE. VARIABLES LIKE WEATHER, TRAFFIC, AND ACTS OF GOD MAY DELAY YOUR PACKAGE. IF YOUR ORDER IS TIME CRITICAL PLEASE SELECT EXPRESS DELIVERY OPTIONS 

If you have any questions regarding this promotion, please contact our customer service department.

Multiple ship-to addresses

Nachtmann-Online.com knows that finding the perfect item is a great feeling and often times you want to share that feeling with others. To enhance your shopping experience, we provide a simple option for sending your items to other recipients. You will be directed to your address book where you can select another saved address or add a new address altogether. Be sure to select the state in which the new recipient lives in order to determine the product's availability in that area.

Tracking Your Order

To assist you track the status of your shipment, we email you the order tracking number associated with your shipments the day the order is sent. Or a delivery confirmation number (Federal Express). Sign-in to the "My Accounts" page and go to the "My Orders" Section to check the status of your order. Please note that it may take 24 hours before tracking information appears on the carrier's web site once your product(s) have been listed as "shipped" in our system.

If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Express orders placed after 12:00 pm ET will ship the next business day. Processing of orders occurs Monday through Friday, excluding holidays. Delivery of orders using FedEx Ground/Home is Tuesday through Saturday, FedEx Express is Monday through Friday.


If you have any questions about your order, please contact us at: customercare@Nachtmann-Online.com or reach us at: 770-612-1892

Holiday Shipping

We can not guarantee Christmas delivery, but all orders should be placed on or before orders Wednesday, Dec. 18, 2013. Please be advised that we ship from Georgia so orders placed on the east coast will arrive much sooner than to the west coast. We will do everything possible to process orders in a timely manner. Once they are shipped via FedEx we have no control over delivery. Our offices will be CLOSED Dec. 23nd-Dec. 26th and Dec. 31st-Jan. 1st.

Out of Stock Items

While we continually monitor inventory to ensure our websites accuracy, there is on occasion, instances where certain products sell out or simply are no longer available. When that occurs, our Customer Care Specialists are available to make suggestions for comparable substitutions. In cases where you choose not to have substitutions made to your orders, we will simply ship the available items minus the out of stock item(s) or cancel the order on your behalf (as applicable).

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